Privacy policy

Privacy Police

Effective Date: 01/06/2026

Nature Eva Professional Hair Products respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, purchase products, register for professional programmes, training courses, or otherwise interact with us.

Who We Are

Nature Eva Professional Hair Products
Website: https://nature-eva.com
Email: info@nature-eva.com

If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details above.

Information We Collect

When you visit our website, place an order, register an account, join one of our programmes, or contact us, we may collect the following information:

* Name
* Business name
* Billing address
* Shipping address
* Email address
* Telephone number
* Payment information
* IP address
* Browser information
* Device information
* Purchase history
* Professional qualifications (where applicable)
* Social media profiles (for Ambassador and Influencer applications)

How We Use Your Information
We use your personal data to:

* Process and fulfil orders
* Arrange delivery of products
* Process payments
* Provide customer support
* Manage customer accounts
* Provide training and educational services
* Administer loyalty, distributor, ambassador and influencer programmes
* Improve our website and services
* Prevent fraud and protect our business
* Comply with legal and regulatory obligations
* Send marketing communications where consent has been provided

Legal Basis for Processing

We process personal data under one or more of the following legal bases:

* Performance of a contract
* Compliance with legal obligations
* Legitimate business interests
* Consent

Where processing is based on consent, you may withdraw your consent at any time.

Shopify
Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services.

Your data may be stored through Shopify's secure servers, databases and applications.

For further information, please review Shopify's Privacy Policy:
https://www.shopify.com/legal/privacy

Cookies
Our website uses cookies and similar technologies to improve your browsing experience and provide website functionality.

Cookies may be used to:

* Remember your shopping cart
* Save your preferences
* Analyse website traffic
* Improve website performance
* Support checkout functionality

You may manage cookie preferences through your browser settings.

Payment Processing
We accept payments through authorised payment providers including Stripe and Crezco.

When processing payments, certain information may be shared with these providers, including:

* Name
* Billing details
* Transaction amount
* Payment information

We do not store full payment card details on our servers.

For more information:
Stripe Privacy Policy:
https://stripe.com/privacy

Professional Programmes

If you apply for any of our professional programmes, we may collect additional information necessary to assess eligibility and administer benefits.

These programmes may include:

* Premier Salon Programme
* Distributor Programme
* Ambassador Programme
* Influencer Scheme
* Training Programmes
* Professional Accounts

Additional information collected may include:

* Business information
* VAT registration details
* Professional certifications
* Training history
* Social media accounts
* Purchase history

Marketing Communications

If you subscribe to receive marketing communications, we may send information regarding:

* New products
* Promotions
* Training opportunities
* Educational content
* Industry updates
* Company news

You may unsubscribe at any time using the unsubscribe link provided in our emails or by contacting us directly.

Who We Share Your Data With

We may share your information with trusted third-party service providers who assist us in operating our business, including:

* Shopify
* Stripe
* Crezco
* Delivery and logistics providers
* IT and website service providers
* Marketing platforms

We never sell your personal information to third parties.

International Data Transfers

Some service providers may process data outside the United Kingdom or European Economic Area (EEA).

Where this occurs, we ensure appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws.

Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Order information may be retained for up to 5 years for tax, accounting and legal purposes.

Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration or disclosure.

While we take reasonable precautions, no internet transmission can be guaranteed to be completely secure.

Your Rights
Under applicable data protection laws, you may have the right to:

* Access your personal data
* Correct inaccurate information
* Request deletion of your data
* Restrict processing
* Object to processing
* Request data portability
* Withdraw consent
* Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at:
info@nature-eva.com

Children's Privacy
Our products and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time.

Any updates will be published on this page together with the revised effective date.